Attitudes, Emotions & Ethics

Chapter 4 mental bearings, Emotions & Ethics Learning Points: 1. individual differences affect way in organizations. 2. offices, emotions, and moral philosophy commingle with somebodyality, perception, and attri justion to make commonwealth unique. 3. Individual singularity is a major managerial challenge, and it is mavin reason in that berth is no single better way to manage people. A.(a)Attitude : P.108 A psychological tendency convey by evaluating an entity (a person, an mark or situations) with some degree of privilege or disadvantage (usually key to animals, coworkers, colleagues, your own appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, much(prenominal) as jumble response or origin oblige (skin turns red, high blood pressure if you atomic number 18 angry or dislike something). 2) behavioural patterns Intention to behave according to your attitude. e.g. If your attitude toward women in heed is positive, then(prenominal) you will be encouraging & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B.

cognitive Dissonance (clash) A soil of accent that is produced when an individual experiences meshing between attitudes and behavior. e.g. A salesman is require to sell damaged TV for spacious sell price, without express the truth to customers. This creates conflict : concealing information is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in order to reduce this tension? Managers should do : They should be cognizant of the sudden change of behavior of the workers. C.(a)How Attitude is form : 1) By Direct Experience Special features : *attitudes that held are...If you involve to get a full essay, order it on our website: Ordercustompaper.com

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